When will my pins ship to me?
I will aim to ship out all parcels by October. Any updates can be found on my Kickstarter page or you can email me at [email protected]
Last updated: July 14, 2021 15:02
What do I do if I got the wrong items in my order?
If you didn’t get the correct items, first of all, I am totally sorry! And I can assure this will get fixed. If you get the wrong items please email me at [email protected] and let me know your backer number and the pins you received and the pins you should have gotten. And I guarantee I will help fix your order as best I can.
Last updated: July 14, 2021 15:06
Can I change my address?
You can change your address any time until address are locked. You will be notified before the lock is put in place. If you really need to change your address after the lock deadline please email me at [email protected] and I will do my best to pull your parcel to change the address manually. Please note, there is not guarantee that this will be possible but I will do my best. Once shipping labels are printed I cannot alter the address on your parcel.
Last updated: July 14, 2021 15:09
Can I order more pins?
Yes, you will be able to add additional pins to your original Kickstarter pledge via the add-on section in BackerKit. These additional pins will be charged at the end to whichever card you use on BackerKit.
Last updated: July 14, 2021 15:11
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.